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Shipping Rates & Returns
US Orders (Exluding: Hawaii, Alaska and Puerto Rico):
Free UPS ground shipping for ALL domestic orders
UPS 3-Day Select: $8.00
UPS 2nd Day Air: $12.00
UPS Next Day Air: $28
Hawaii, Alaska and Puerto Rico:
UPS 2nd Day Air: $18.00
UPS Next Day Air: $35
Returns and Exchanges
No Hassle - FREE Returns:
If you are not 100% satisfied with your purchase, you can return your order for a full refund within 1 year of the original purchase (All returns must be unworn, in the original condition you received them, and in the original packaging).
Shoezen’s No Hassle 365 day return policy – we want to make online shopping stress free with No Exceptions. We do ask that all unworn merchandise is shipped in the original packaging and placed in an exterior shipping carton to avoid damaging the merchandise and packaging while in transit.
Returns are processed within 5-7 business days (Monday-Friday): After it has been processed your account will be credited with the original purchase price.
Returns at ShoeZen are easy! Just follow the Return Request link below and enter your order number from your packing slip:
Need Additional Help? Call Customer service at 800-971-3097 or email firstname.lastname@example.org
Shoezen.com 291 Southhall Lane Suite 103 Maitland, FL 32751
**Free Returns are processed for orders in the US only. Return labels are via UPS and customers are responsible for dropping off their return at their local UPS store.**
We are sorry but we cannot accommodate exchanges. Our inventory changes quickly so we suggest placing a new order and using our no hassle returns to send back the unwanted order.